We know there is much concern regarding the spread of Coronavirus, also known as COVID-19. The YMCA of Rock River Valley takes the importance of maintaining an environment that minimizes the spread of infectious disease very seriously. We want to share with you information about the steps we are taking to keep our members, program participants, and guests safe. 

We urge you to remember inclusion. Unfortunately, at this time, many of our Asian communities are facing stigmatization due to the coronavirus. To help our community members feel safe and welcome during this time, please remember to share facts, not fear.

As we have updates to share, we will post details on this page.
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March 20, 2020
Illinois Govenor Pritzker has ordered a Shelter in Place Order in effect through at least April 7. The YMCA will be closed through this order.
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March 14, 2020, 5:00 p.m.
The past several days have been an interesting time for all of us. We are navigating new territory and making tough decisions for our members, staff and community. 

Per recommendation of the Winnebago County Health Department and with the support of our Board of Directors, we are closing the YMCA of Rock River Valley beginning at 10 p.m. Saturday, March 14 and reopening March 31 to align with the Governor’s mandate to close all K-12 schools in the state. This includes the following facilities: SwedishAmerican Riverfront YMCA, Northeast Family YMCA, Puri Family YMCA, YMCA Camp Winnebago and YMCA Children’s Learning Center.

We know there is an increased demand on our first responders and medical providers as they work to keep us all safe and healthy. The Y will transition its YMCA Children’s Learning Center and SwedishAmerican Riverfront YMCA to serve the children of first responders and medical providers. Emergency care will be available Monday through Friday from 6:30 a.m. to 6:00 p.m. for infants through fifth grade. A separate message will go to families who are already enrolled in these services next week. If you are a first responder or medical provider who needs childcare, but you are not enrolled, please call our call center starting on Sunday at 815-489-1252.

This decision was not arrived at lightly. Since we are one of the largest gathering places in our community, we felt it would be socially irresponsible to remain open and facilitate the gathering of large groups of people. We will continue to monitor the situation and respond accordingly.

During the next two weeks we will take advantage of the time to do a number of things:
• Thoroughly clean our facilities and equipment.
• Support other community organizations as we ensure our residents have access to critical services, supplies and food.

MAINTAINING YOUR HEALTH
If you would like some help to remain fit at home during this crisis, we are excited to announce free access to Y360, which is a collaborative effort from several YMCAs across the country. You can access free fitness classes on YouTube taught by Y instructors. Classes include yoga, boot camp, barre and active older adults. Click here to access Y360.
 
MEMBERSHIP ACCOUNT STATUS
The YMCA is a nonprofit organization that relies on your membership to provide services in our community. The pandemic will no doubt have a financial impact on many in our community, including the Y. We are willing to offer refunds or put membership holds by request. However, if you are willing and able to keep your membership active, we are asking for your consideration in doing so.

If you have any questions during this time or would like to request a change in your membership, please feel free to reach out to our call center between the hours of 9:00-6:00 Monday-Friday and tomorrow (Sunday) from 9:00-5:00, and our staff can assist you. Our call center number is 815-489-1252 or you can email ymcasupport@rockriverymca.org.

We appreciate your understanding and support during this unusual time as we do our best to do our part. We will continue to communicate with you via email, social media, our website and our mobile app.

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March 13, 2020, 1:00 p.m.
We have a taskforce that is meeting daily to monitor the situation. We are remaining open at this time per recommendation from the Winnebago County Health Department. However, we are going to put social distancing practices into place where we can.

The WCHD recommends limiting gatherings to 25 or less. We will limit our group exercise classes to 25 or less effective immediately. Attendance will be on a first come, first served basis. 

We are cancelling all YMCA events through April 30. This includes Healthy Kids Day, Easter activities and Club Craze Master Class to name a few.

We are cancelling private events at our facilities that are over 25 people. This includes rentals and birthday parties.

Retired Men’s Club and Senior Woman’s Club meetings are cancelled through April 30.

The WCHD deems childcare as an essential function, so we will continue to offer those services at this time. This includes the YMCA Children's Learning Center, Kids' Time before and after school care and child watch at our branches. We do recommend that if your child does not need to attend that you consider keeping them home.

If schools close in the area, we will not offer school’s out or Camp Days programming.

We appreciate your understanding during these unprecedented times. 

FREQUENTLY ASKED QUESTIONS

In response to the Coronavirus concerns globally, and in an effort to help reduce the spread of the illness, the Winnebago County Health Department has asked us to close our doors through March 30. We will reopen on March 31.

We have a call center available Monday through Friday from 9 a.m. to 6 p.m. You can reach our call center at 815-489-1252 or ymcasupport@rockriverymca.org.

We are asking our members to consider their membership dues this month a contribution toward the community response to the coronavirus. There will be a significant financial impact on our Y and we are asking if you'd consider applying the unused membership dues this month to help us continue our limited operations for the children of first responders and the necessary deep cleaning of our facility so we'll be ready to open as soon as we're able.

If you'd prefer a refund, we are happy to assist with that. We can also pause memberships for those who request that action. Please contact our call center at 815-489-1252 or email ymcasupport@rockriverymca.org. Call center hours are Monday through Friday from 9 a.m. to 5 p.m.

The prorated portion of your dues can be considered a charitable gift and would be tax-deductible to the extent of the law. We suggest you contact your financial advisor or tax preparer regarding your personal situation. If you'd like us to send you a letter to that extent, please send us an email with your request at ymcasupport@rockriverymca.org. 

Thank you for your support!

We will be refunding parents for canceling spring break camp. We will be processing the refunds this week and returning the funds to the credit card or bank account we have on file. Should you have questions about this process, please send an email to campwinnebago@rockriverymca.org. 

We are working this week to complete refunds to your credit card or bank account on file. You may also choose to add a system credit to your account, which can go to a future Kids' Time payment, such as a week of school added to the end of the year. If you have further questions, please send an email to ymcasupport@rockriverymca.org.
 

We will not extend the current program session (which includes swim lessons, dance, tumbling, etc), but we are offering a credit toward a future session for the missed classes. If you would like a refund instead, please contact our call center at 815-489-1252 or ymcasupport@rockriverymca.org.

REMEMBER THE THREE Cs

COVER

COVER

Cover your cough and sneeze in your elbow or tissue.

CLEAN

CLEAN

Wash hands frequently for 20 seconds. Wipe down equipment before and after use with sanitizing spray.